By Adesakin Adefemi
The Lagos State Traffic Management Authority, LASTMA, has introduced a new toll-free short-code hotline, 3367, to improve emergency response, traffic management, and accountability across the state.
In a statement issued on Sunday by the Director of Public Affairs and Enlightenment Department, Adebayo Taofiq, the agency said the hotline replaces its former long-service code with a more accessible communication channel. The service is free of charge for residents.
According to LASTMA, the 3367 hotline is available to subscribers on MTN, 9mobile, and Glo networks. The agency stated that the platform is designed to strengthen rapid intervention during traffic-related incidents.
Road users can use the hotline to report vehicle breakdowns, road crashes, disabled articulated vehicles, stranded tankers, traffic obstructions, and other emergencies requiring urgent attention.
The agency added that members of the public can also use the platform to report the conduct, professionalism, and operational activities of LASTMA personnel. It said the measure is intended to enhance transparency and service delivery.
LASTMA stated that callers can communicate with hotline operators in English, Yoruba, or Pidgin English. The agency said the multilingual option is aimed at removing language barriers and encouraging wider public participation during emergencies.
The General Manager of LASTMA, Olalekan Bakare-Oki, described the initiative as a step towards improving road safety and deploying technology for traffic management in Lagos. He said the hotline provides a direct, cost-free channel for reporting incidents.
Bakare-Oki assured residents that reports received through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units for prompt action.
The agency urged members of the public to make use of the 3367 hotline to support efforts to build a safer, more efficient, and more accountable transportation system across Lagos State.
